Terms & Conditions

The following legal terms regulate your access and use of the site www.kalsa.com, incorporating as well the purchase activities of any product. These terms are binding and shall govern any disputes that could arise from the access, use or purchasing activities of this site.
KALSA reserve the right to modify, amend or change the present terms and conditions at any time without prior notice.

Purchase of Products

Purchase of products are offered for private use only, and any sale to commercial or industrial entities of any kind is not authorized. KALSA reserve the right to reject all orders initiated by entities of commercial/industrial nature, and to put limitation on the number of purchasable items for each product category.

Products photos are for illustration and informational purposes only, and act merely as reproduction examples of the products. Images and colors may not completely match the tangible products due to their unique character and the color resolution used upon the viewing of these photos.

A purchasing order might be amended or corrected by us before being confirmed.

For any purchase activity, the client holds responsibility to provide full and accurate personal information for each order. Any delays, damages or cancellations to purchase orders resulting from the lack or inaccuracy of personal data entered by the client shall be at the client’s expense, including any associated fees. The payment method details should match those of the shipping country. KALSA reserve the right to reject any order that of a questionable nature.


All orders are subject to product availability verification. On the occasion that an order cannot be fulfilled partially, the client will be notified within 7 business days from receiving the order and partial refund will be issued. If the order cannot be fulfilled entirely, the complete order will be annulled, and full refund will be issued.

All orders are processed within 1-2 days. Average delivery time is 2-7 business days. Deliveries may take up to 10 business days under some compelling circumstances. Processed orders cannot be cancelled.
Below is a chart of the delivery fees:

Shipping Country Delivery Method Delivery Fee
Saudi Arabia & GCC Express Complimentary
Germany, Italy, Japan, South Korea, Switzerland, United Kingdom Express 120 SR
Complimentary for orders over 4,000 SR


Fragrances will be shipped through ground shipping service only.

Right of Withdrawal

The client has the right for a withdrawal if submitted within 7 days of delivery. All withdrawal claims after this period will be considered invalid. This right cannot be exercised on fragrances as they are no return items.
In any case of exercising the right of withdrawal from a purchase conducted on kalsa.com, the client adheres to submit the return along with the proof of purchase within the above specified period. The returned product/s must be new, unused and in original condition with packaging material and complete accessories. Returns that do not comply with our return and exchange policy will be sent back to the client.
The client is entitled for a complimentary one-time exchange for a different size or color of the same product/s originally purchased and is limited to footwear only. This is excluding any additional applicable fees. Please note that exchanged footwear items cannot be returned for refunds.

Returns for full refund are complimentary within GCC, excluding any additional applicable fees. International returns incur a fee of 80 SR that will be deducted from the original purchase price plus any additional applicable fees. All shipping charges are non-refundable.


Communication regarding purchase assistance, product inquiries or further information can be addressed to : care@kalsa.com