CUSTOMER CARE

If you require assistance with your purchase or have questions about our products, please contact us by completing the form below. We will reply to all enquires as soon as possible.

    Title * Mr.Ms.

    All orders are subjects to availability verification.

    Express delivery Saudi Arabia 50 SR   | Complimentary for orders over 1,800 SR

    Express delivery international 150 SR | Complimentary for orders over 5,000 SR

    Orders are processed within 1-2 days.

    Average delivery time: 2-5 business days.

    Tax & duties are excluded. You may required to pay additional fees specific to the delivery destination country in order to receive your order. These fees are not controlled in any way by us an do not reflect on your order final price.

    We currently ship to the following countries: Bahrain, Germany, Italy, Japan, Kuwait, Saudi Arabia, Switzerland and United Kingdom.
    For delivery to other destinations, please contact us.

    Returns and exchange can be made within 7 days from delivery, enclosed with the original proof of purchase receipt. Fragrances are excluded. Exchange will only be offered once, excluding any additional applicable fees and are limited to footwear only. Returns incur a fee of € 20 that will be deducted from the original purchase price plus any additional applicable fees. All returned or exchanged items must be returned new, unused and in original condition with the packaging material and complete accessories. Returns that do not comply with our return and exchange policy will be sent back to the client.

    You may request an exchange or a return by kindly completing the return form below with order details and reasons for returns, and then following return instructions provided.

    Please note that exchanged footwear items cannot be returned for refunds.

     

      Title * Mr.Ms.